This page provides detailed answers to all your questions about how your personal data is handled at y21s — including how it is collected, stored, kept secure, and whether it is ever shared with third parties.
Your Privacy Is Our Responsibility: y21s never sells your personal data or shares it with third parties without your consent. Data protection is a core principle of how we operate.
Y21s ensures the highest level of protection for your personal data — both technically and in terms of policy.
All your data and transactions on y21s are secured with 256-bit SSL encryption — the same level of security used by banks — so no one can steal your information.
Y21s never sells your name, phone number, email, or financial information to third parties. Your data is used solely to improve y21s services.
Your data is stored exclusively on secured servers. Regular security audits and penetration testing are conducted to ensure there are no vulnerabilities.
Y21s's KYC process is completely secure. All submitted identification documents are stored in encrypted format and can only be accessed by authorized personnel.
You can opt out of promotional emails or SMS from y21s at any time. Respecting your preferences is our policy.
You may request the deletion of your personal data held by y21s. Where no legal obligation requires us to retain it, we will fulfill the request within 30 days.
The organization operating y21s (https://y21s.bet) places the highest importance on the privacy of our members — both in Bangladesh and worldwide. This Privacy Policy sets out what information we collect, why we collect it, how we use it, and what steps we take to keep your data safe.
By using the y21s website or mobile app, you are considered to have accepted this Privacy Policy. Please read it carefully. If you have any questions, contact our support team.
This Privacy Policy applies to all y21s services, including the website, mobile app, live chat support, email communications, and payment systems.
If significant changes are made to the Privacy Policy, y21s will notify you via your registered email or an in-app notification.
Y21s only collects information that is genuinely necessary to provide our services. We do not collect data beyond what is required.
| Data Type | What We Collect | Purpose of Collection |
|---|---|---|
| Identity-Related | Full name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Security, Support & Notifications |
| Financial Information | Mobile banking number, transaction history | Payment Processing & Fraud Prevention |
| Device Information | IP address, device type, browser | Security & fraud detection |
| Usage Data | Gaming history, bet records, login timestamps | Service Improvement & Responsible Gaming |
| Communication Records | Chat logs, email correspondence | Support Quality Improvement & Dispute Resolution |
Y21s will never ask for your password or full card number by phone or email. If anyone requests this, treat it as fraud.
Y21s uses your information only for the specific purposes described below. It will not be used for any other purpose without your consent.
Y21s never uses your information to make decisions that are discriminatory or harmful to you. All decisions are made in accordance with our policies.
Y21s shares your information with third parties only in limited, specific circumstances. These are clearly outlined below.
Strict conditions apply: All third parties that y21s shares data with are bound by strict confidentiality agreements and are prohibited from using or disclosing that information for any other purpose.
Y21s uses cookies to enhance your platform experience. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Login sessions and security tokens — the site cannot function without these. | Cleared at end of session | |
| Analyzing page popularity and user experience | 30 Days | |
| Remembers language, theme, and display settings | 1 Year |
Cookies can be disabled through your browser settings, though doing so may affect certain features of the site. Cookies do not apply when using the app.
Y21s upholds the highest industry standards in data protection. We go beyond legal compliance — we genuinely invest in keeping your information secure.
Y21s does not retain data longer than necessary. Retention periods vary depending on the type of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Financial Transactions | 7 Years | Anti-Money Laundering Laws |
| Chat & Support Records | 2 years | Dispute Resolution |
| KYC Documents | 5 years | Regulatory Compliance |
| Gaming History | 3 Years | Audits & Reviews |
| Marketing Preferences | Immediate upon opt-out | Your Preferences |
As a y21s member, you have the following rights over your own data. Contact support to exercise any of them.
You may request to view the personal information y21s holds about you.
You may request corrections if any of your information on record is inaccurate.
You may request deletion of your data where no legal obligation requires us to retain it.
You may object to your information being used for marketing purposes.
You may request a copy of your data in a readable format.
You may request that the use of your data be restricted for certain specific purposes.
To exercise these rights support@y21s.betEmail us or contact us via live chat. y21s will respond within 30 days.
Y21s does not serve anyone under the age of 18 and does not collect their personal information under any circumstances.
A note for parents: Please enable parental controls on your devices to prevent minors from accessing online gaming sites.
Y21s may update this Privacy Policy as needed. Members will be notified before any major changes take effect.
Check the "Last Updated" date at the top of this page to see whether the policy has recently changed. We recommend reviewing it regularly.
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our privacy team:
Your data is completely secure at y21s. Join over 500,000 members across Bangladesh who enjoy gaming in our protected environment.